Due to hygiene, safety, and product integrity reasons, all cosmetic, skincare, beauty, and personal care products sold by BEND REALITY LAB™ are strictly non-returnable and non-exchangeable once delivered.We do not accept returns for:- Opened products- Used products- Cosmetic products- Skincare products- Personal care products- Sale items
Damaged or Incorrect OrdersIf you receive:-
A damaged product- A defective product- The wrong item- An incomplete orderPlease contact us within **24 hours of delivery** with:- Order number- Product photos- Packaging photos- Video of the damaged/incorrect item
Replacement Policy
We want every customer to receive their order in perfect condition. If your order qualifies, we will send a replacement at no additional cost.Replacements are eligible for:- Wrong item delivered- Product arrived damaged- Product arrived defective- Missing items from your order- Severely compromised packaging affecting product integrity
How replacements work:-
Contact us within **24 hours of delivery*- Provide your order number, product photos, packaging photos, and a video of the issue- Our team will review your request within 2-3 business days- Approved replacements will be dispatched within 5-7 business days
Evidence Requirements for Replacement:
Evidence | Required
|| Order number | ✅ Mandatory
|| Product photo | ✅ Mandatory
|| Packaging photo | ✅ Mandatory
|| Video of issue | ✅ Mandatory
Please note: Only one replacement is allowed per order. Replacement requests submitted after 24 hours of delivery will not be accepted.
Refund Eligibility Refunds may only be approved if:- Wrong item was delivered- Product arrived damaged- Product arrived defective- Ordered item is out of stock and cannot be fulfilled*Evidence Requirements for Refund:
Evidence | Required
|| Order number ✅ Mandatory
|| Product photo | ✅ Mandatory
|| Packaging photo | ✅ Mandatory
|| Video of issue | ✅ Mandatory |
Please note: In the event an ordered item is out of stock, you will be notified promptly and a full refund will be processed to your original payment method within 5-10 business days. No photos or video are required for out of stock refunds.
Approved refunds will be processed to the original payment method within 5-10 business days.Non-Refundable Situations**Refunds will not be issued for:- Change of mind- Personal preference- Allergic reactions- Incorrect product selection- Delayed deliveries caused by carriers---**Contact UsFor any support, queries, or to raise a claim, reach us through the following:
📱 **WhatsApp:** +91 90933 96551
📧email,: care@bendrealitylab.com
Our support team is available to assist you. For damaged, defective, incorrect, or incomplete orders, please reach out within 24 hours of delivery with your order number, clear photos, and a video of the product and 📦.
