Return & Refund Policy

Return & Refund Policy

Non-Returnable Products

Due to hygiene, safety, and product integrity reasons, all cosmetic, skincare, beauty, and personal care products sold by BEND REALITY LAB™ are strictly non-returnable and non-exchangeable once delivered.

We do not accept returns for:

  • Opened products
  • Used products
  • Cosmetic products
  • Skincare products
  • Personal care products
  • Sale items

Damaged or Incorrect Orders

If you receive:

  • A damaged product
  • A defective product
  • The wrong item

Please contact us within 48 hours of delivery with:

  • Order number
  • Product photos
  • Packaging photos

Refund Eligibility

Refunds may only be approved if:

  • Wrong item was delivered
  • Product arrived damaged
  • Product arrived defective

Approved refunds will be processed to the original payment method within 5-10 business days.

Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind
  • Personal preference
  • Allergic reactions
  • Incorrect product selection
  • Delayed deliveries caused by carriers