Return & Refund Policy
**Non-Returnable Products
Due to hygiene, safety, and product integrity reasons, all cosmetic, skincare, beauty, and personal care products sold by BEND REALITY LAB™ are strictly non-returnable and non-exchangeable once delivered.
We do not accept returns for:
- Opened products
- Used products
- Cosmetic products
- Skincare products
- Personal care products
- Sale items
**Damaged or Incorrect Orders
If you receive:
- A damaged product
- A defective product
- The wrong item
- An incomplete order
Please contact us within **24 hours of delivery** with:
- Order number
- Product photos
- Packaging photos
- Video of the damaged/incorrect item
*Replacement Policy
We want every customer to receive their order in perfect condition. If your order qualifies, we will send a replacement at no additional cost.
Replacements are eligible for:
- Wrong item delivered
- Product arrived damaged
- Product arrived defective
- Missing items from your order
- Severely compromised packaging affecting product integrity
**How replacements work:
- Contact us within **24 hours of delivery**
- Provide your order number, product photos, packaging photos, and a video of the issue
- Our team will review your request within 2-3 business days
- Approved replacements will be dispatched within 5-7 business days
**Evidence Requirements for Replacement:
| Evidence | Required |
| Order number | ✅ Mandatory |
| Product photo | ✅ Mandatory |
| Packaging photo | ✅ Mandatory |
| Video of issue | ✅ Mandatory |
**Please note: Only one replacement is allowed per order. Replacement requests submitted after **24 hours of delivery** will not be accepted.
*Refund Eligibility
Refunds may only be approved if:
- Wrong item was delivered
- Product arrived damaged
- Product arrived defective
- Ordered item is out of stock and cannot be fulfilled
*Evidence Requirements for Refund:
| Evidence | Required |
| Order number | ✅ Mandatory |
| Product photo | ✅ Mandatory |
| Packaging photo | ✅ Mandatory |
| Video of issue | ✅ Mandatory |
**Please note:** In the event an ordered item is out of stock, you will be notified promptly and a full refund will be processed to your original payment method within 5-10 business days. No photos or video are required for out of stock refunds.
Approved refunds will be processed to the original payment method within 5-10 business days.
Non-Refundable Situations**
Refunds will not be issued for:
- Change of mind
- Personal preference
- Allergic reactions
- Incorrect product selection
- Delayed deliveries caused by carriers
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**Contact Us
For any support, queries, or to raise a claim, reach us through the following:
📱 **WhatsApp:** +91 90933 96551
📧 **Email: care@bendrealitylab.com
Our support team is available to assist you. For damaged, defective, incorrect, or incomplete orders, please reach out within **24 hours of delivery** with your order number, clear photos, and a video of the product and 📦.
